What you should know about your account and rights
We retain transaction records, verification documents and payment history for as long as required by Indonesia's payment regulations — typically three to seven years. Personal details like your name and contact information are kept only as needed for legal compliance. You can request deletion of non-essential data, though some records must stay for dispute resolution.
Head to account settings and use the data-access form, or contact support by live chat or email. Provide your username and a clear request for your account data. We compile your records — account details, transaction history, login timestamps — and send them within 14 days in a readable format.
Deposits via DANA, OVO, GoPay and QRIS usually clear in under a minute once verified. Withdrawals to the same method can take 1–3 business days depending on your bank. If your withdrawal stays pending after 3 days, contact support with your transaction ID and we will check the verification status immediately.
Yes. If you don't recognise a deposit, withdrawal or game activity, contact support with the transaction date, amount and details. We investigate within five business days. Provide any evidence from your payment method's statement or our transaction log and we will work with you and the payment provider to resolve it.
Your payment details — bank account, card number or mobile wallet ID — are encrypted and stored only long enough to process deposits and withdrawals. We never display your full details in account history. Each transaction is logged with a timestamp and verified against your account before it clears to your payment method.
When you request closure, we suspend withdrawals and new logins while we settle any outstanding balances or holds. Any remaining account balance is returned to your registered payment method within 5–7 business days. After closure, your account cannot be reopened; however, you can register a new account following our standard sign-up process.
Our complete terms, privacy policy and payment terms are available at the bottom of the site footer under Legal and Privacy. You can also request a copy by emailing support. When you open an account or make a deposit, you agree to these terms — review them before you register to make sure you understand your rights and obligations.
